Body of Knowledge · Glossary
Situation, behaviour, impact
A feedback structure that names the specific situation, describes the observable behaviour instead of inferred character, and states the impact. It removes the two triggers of defensiveness, generalisation and diagnosed intent.
Where the standard develops it
- PL-2Feedback and difficult conversationsTimely, specific, behaviour-anchored, in both directions.
Related terms
- Skip-level
- A regular one-on-one between a leader and the people who report to their reports.
Cite this definition
Chicago, BibTeX and licence →Engineering Management Academy. (2026). Situation, behaviour, impact. In Engineering Management Academy Body of Knowledge (Version 3.1, GLO.situation-behaviour-impact). https://www.engineeringmanagement.academy/body-of-knowledge/glossary/situation-behaviour-impact